Refusionspolitik

Refund Policy – Plantlifedk

Refunds, Returns, and Exchanges
We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please note that live products—such as plants, seeds, seedlings, bulbs, corms, and cuttings—cannot be returned.

  • Return shipping costs are the responsibility of the customer. 
  • Returned items must be sent with a tracking number.
  • A refund will be issued once the returned goods have been received and inspected.
  • Shipping costs are non-refundable.

Order Cancellations
If you wish to cancel an order that has not yet been dispatched, you must do so at least 24 hours before the scheduled dispatch time.

Dispatch times are:

  • Sunday at 12:00 (noon)
  • Monday at 21:00, if the order wasn't shipped on Sunday.

Once the order has been dispatched, cancellation is no longer possible. In such cases, the recipient may refuse the package upon delivery. Once the parcel is returned to us by the courier, we will issue a refund for the order minus the shipping cost. This does not apply to live products, which are non-refundable.

Non-deliverable Parcels
The customer is responsible for providing a complete and accurate shipping address (see more in our Shipping Policy).

If a parcel cannot be delivered due to an incorrect address and is returned to us, you will receive a refund minus the original shipping cost.

Live products (plants, seeds, seedlings, bulbs, and cuttings) are non-refundable, even if returned due to an incorrect address.

Abandoned Parcels
Customers are responsible for tracking their parcel and ensuring it is received in a timely manner. If delivery fails and the parcel is sent to a pickup point, it must be collected as soon as possible to avoid it being returned.

If a parcel is returned to us due to failure to collect, we will issue a refund minus the shipping cost. This does not apply to live products, which are non-refundable.

Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery at contact@plantlifedk.com, and include:

  • Your order number
  • A photo clearly showing the damage

We handle these cases individually and will do our best to offer a satisfactory resolution.

Missing Parcels
If you are experiencing delivery issues, please first contact the shipping company to attempt a resolution.

Plantlifedk cannot be held responsible for delays, loss, or damage caused by third-party couriers. We are happy to assist in providing tracking details or filing claims when possible.

If you have any further questions, feel free to reach out to us at contact@plantlifedk.com.